CHIEF COMMERCIAL OFFICER - Region Turkey
OUR CLIENT
Our Client is a worldwide leader since 30 years providing global winning CRM outsourcing solutions, offering multichannel support to the world’s top companies from multiple domestic, nearshore and offshore locations including work-at-home programs.
To support their continuous growth and expand their market share specially in the Region EMEA, our Client is looking for a Chief Sales & Marketing Officer - Turkey
Our client operates around the world, 24/7, to provide their customers the best experience in every interaction. They integrate all communication channels to create unique solutions and deliver outstanding customer experiences.
JOB DETAIL
The Role :
Reporting Directly to the CEO in Turkey with strong functional links with the International Sales Leaders, Your main missions are
* New Business Development : A key part of this job description, is to develop a robust pipeline of new business coming in to the company. This requires a thorough knowledge ofthe market, the solutions/services the company can provide, and of the company’s competitors.
* Closing Deals : Win new clients by providing winning CRM Outsourcing solutions with a primary focus on the Turkish Market –approximately 30 to 50% travel.
* Building a winning Sales & Marketing team
Main duties
• Leading a team of 4 high value-added sales professionals , Sales support & Marketing team
• Maximizing your sales teams’ effort by coaching, training, and managing each of the Account Executives
• Providing onsite and virtual support to your team’s sales efforts (New Biz & Farming)
• As a member of senior leadership team ensuring seamless teamwork with the Service and other Departments to provide total customer satisfaction.
• Cultivating and leveraging customer relationships at the executive level
• Development of long-term customer relationships through the ability to identify and capitalize on opportunities that immediately satisfy customer needs
• Deploying resources to meet financial / operating objectives including pipeline, carry over, revenue and contribution margin
• Guiding organization wide efforts in driving market penetration in the verticals offering the best opportunities
• Collaborating with Sales Partners to identify, develop, accelerate, up-sell, and close transactions- This includes the International Sales Team EMEA and a specific focus on collaboration with Germany (nearshoring / offshoring)
• Working with the national and international leadership team to create strategies and processes for driving new business across product lines
• Supporting specific marketing programs, lead generation campaigns, and targeted sales activities
YOUR PROFILE
Education
A bachelor’s degree in Management or Sales & Marketing is required. An MBA or any Equivalent is preferred.
Experience
3-5 years of sales management experience in Services or Complex solutions industry
Should have extensive experience in prospecting & selling (long selling process & high added value sales) to highest level decision makers for ideally but not exclusively CRM Global outsourcing solutions for example Multilingual Contact Centers.
Deal sizes can range from hundreds of thousands to millions and multiple years so a background of closing such contracts with these decision makers would be an advantage. You must be a highly consultative seller, with an ability to quickly build rapport and establish trust.
Must have at least 5 years successful sales track record in the contact center industry or at least 10 years multi-national vertical experience with proven subject matter expertise or delivering complex solutions to Clients within one of the following industries
o Banking and Financial Services
o Travel/Transportation
o Massive Consumer Retail industry
Other Skills and Qualifications
The position requires very strong interpersonal skills, oral and written communication skills; analytical capabilities, leadership skills, and the ability to manage and drive multiple projects.
Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.
Culture of the Client'q Organization is based on Sales , diligence, Sense of Services, Performance, Client's satifaction and above all People driven Organization.
LANGUAGES
SALARY PACKAGE
Full time permanent Contract ( M/F)
According to Market, Profile & Experience. Very motivating variable. Benefits include a company car (car allowances).